Terms and Conditions

GROUP TOURS

Cancellations

  • Up to 3 days prior to the tour cancellation is free of charge*, in case of a made to measure programme, organization costs will be charged.
  • In case of a bad weather forecast it is possible to cancel up to one day prior to the tour*.
  • In case of a bad weather forecast UrbanGuides will always offer an alternative programme.
  • UrbanGuides can always provide raincapes (€ 1,- pp).

* except for full day tours

Late arrival

  • In case you arrive more than 30 minutes late we either:
    • subtract the time of the tour total;
    • or the length of the tour will stay the same and we charge extra (€65,– per hour) for our guide (but we cannot guarantee our guide will have the time for this).

Damage

  • Obvious damage to the bike will be charged according to the latest rates of our bike repair shop. (Indication: twisted wheel: €15,–; new wheel: €65,–; bent fork: €75,–.)

Missing and Theft

  • In case of loss or theft of a bicycle during the tour, the responsibility will be that of UrbanGuides.
  • In case of loss or theft of the bicycle when let on hire, without returning the keys we will charge you with €300,–.

Personal Injury

  • UrbanGuides is not responsible for any injuries, damages, or losses caused before, during or after the tour.

Payments

  • The number of people participating in a tour known to us up to one day before the tour is the number of people we will charge on the final invoice.
  • Cash payments can be done on the day of the tour at the UrbanGuides office, or by invoice. Invoices will be send afterwards and should be paid for within two weeks after sending;
  • For activities exceeding the amount of €1.000,–, a maximum of 75% of the total costs will be charged up front.
  • When paying by cheque please note that we have to charge €15,– transactional costs.

INDIVIDUAL TOURISTS

Cancellations

  • Up to 3 days prior to the tour cancellation is free of charge. Please call 010-433 22 31 to cancel.
  • Bicycle tour
    • In case of a bad weather forecast it is possible to cancel up to one day prior to the tour.
    • In case of a bad weather forecast UrbanGuides will always offer an alternative programme.
    • CityCruise
      • In case of bad weather conditions, the captain can decide to cancel all departures if your safety can not be guaranteed. In this case, please contact UrbanGuides to request a replacement ticket.

    Late Arrival

    • Please arrive 15 minutes before the start of the tour. If you arrive too late to join the tour, this is at your own risk and your ticket will not be reimbursed.

    Damage

    • Obvious damage to the bike will be charged according to the latest rates of our bike repair shop. (Indication: twisted wheel: €15,–; new wheel: €65,–; bent fork: €75,–.)

    Missing and Theft

    • In case of loss or theft of a bicycle during the tour, the responsibility will be that of UrbanGuides.
    • In case of loss or theft of the bicycle when let on hire, without returning the keys, we will charge you with €300,–.
    • In case of loss of the bicycle keys, we will charge you €17,50 to cover the replacement fees.

    Personal Injury

    • UrbanGuides is not responsible for any injuries, damages, or losses caused before, during or after the tour.

BICYCLE RENTAL FOR GROUPS*

Cancellation policy

  • An optional reservation can be held until five days in advance.
  • Until five office days before the booking, the reservation can be cancelled without any costs. After that we will charge the tenant with 50% of the total price.
  • We’ll charge the total amount of bicycles that is reserved in our system two office days before the actual booking. If, after that, the group consists of less people, we are obliged to charge all the reserved bikes.
  • When the weather forecast shows signs of extreme rainfall or storm it is possible to cancel until 24 hours before your booking.
  • UrbanGuides can provide you with a rain poncho for an additional € 1,- per person.

Damaged bicycles

  • Any clear damages to the bicycle will be charged according to the fares of our bicycle repair-man. To give you an indication of his prices: a stroke in the wheel is € 15,-, a new wheel costs € 65,- and a bent part of metal is € 75,-.

Missing bicycles

  • When a bike goes missing or gets stolen we’ll charge the tenant with € 300,-.
  • When only the keys of the rented bicycle are missing we’ll charge a replacement fare of € 17,50.

Personal Injuries

  • Any personal injuries are not covered by UrbanGuides and are considered as the full and total responsibility of the tenant.

*Starting from 10 persons. For bicycle rentals under 10 people, a rental form is filled at the date and time of hiring at our office at Schiekade 205.